Return & Refund Policy
At Ishara, we take great care in selecting, stitching, packing, and delivering our ladies’ readymade garments. We want you to love your purchase. If you receive a product with an issue, we are here to help.Return Policy
We accept returns only under the following conditions:
- The product received is damaged, defective, or incorrect.
- The product has a manufacturing defect.
- The wrong size/item has been delivered due to an error from our side.
Return Request Period
- Return requests must be raised within 7 days of delivery.
- Customers must contact us through WhatsApp or email with:
- Order number
- Product details
- Clear images/videos of the product and packaging
Our team will review the request and guide you through the return process.
Product Conditions for Return
To be eligible for a return:
- The product must be unused, unwashed, and unworn.
- Original tags, labels, and packaging should be intact.
- The product should be returned in the same condition as received.
Returns may not be accepted if the product shows signs of use, alteration, washing, or damage caused after delivery.
Non-Returnable Items
The following items cannot be returned:
- Products damaged due to improper handling, washing, or usage.
- Items without original tags or packaging.
- Products purchased during special clearance/sale offers (unless defective).
- Minor variations in colour, texture, or print due to screen display differences.
Exchange Policy
- Size exchange requests are accepted only if the required size is available.
- Exchange requests must be placed within 7 days of delivery.
- Customers are responsible for return shipping charges for size exchanges unless the mistake is from Ishara’s side.
Refund Policy
Once the returned product is received and inspected:
- Approved refunds will be processed within 5–7 working days.
- Refunds will be issued through the original payment method.
- Shipping charges (if applicable) are non-refundable unless the return is due to an error from Ishara.
Damaged / Wrong Product Received
If you receive a damaged or incorrect product:
- Please inform us within 48 hours of delivery.
- Share unboxing photos/videos along with product images.
- After verification, Ishara will arrange a suitable solution.
Cancellation Policy
- Orders can be cancelled before they are shipped.
- Once the order has been dispatched, cancellation requests cannot be accepted.
Contact Us
For return, exchange, or refund assistance:
Ishara Online Store
Website: www.isharaanchal.com
Email: support@isharaanchal.com
WhatsApp: 7994171956
Thank you for shopping with Ishara – Match Your Aura.
We appreciate your trust and are committed to providing you with quality fashion and service.